[block_title title=”Policy”][/block_title]

Delivery Policy:

Delivery and pick up service is available and mileage is calculated pending location and crew required.  Please inquire for rates.  Orders will be delivered to ground level only.  Additional charges will be applied if items are to be carted up and down stairs, on elevators or more than minimal distance.


Pick up Policy:

Table and chairs must be folded and stacked as instructed by delivery personnel.  Items not meeting these conditions are subject to additional fees.


Equipment Responsibility:

Equipment is the responsibility of the Renter (customer) from the time of delivery/pickup to the time of its return. Our equipment count will be considered correct unless we are notified prior to the event (messages left on our 24 hr answering service are considered proper notification). Please be sure equipment is secured and protected when not in use.
Items are to be used for their intended purposes with normal wear and protected from damage due to neglect, abuse or misuse.

Store all equipment in an area protected from theft, vandalism or weather.

Shake linen free of debris, food, confetti, etc., and place in the tub it was received in.  Do not place linen in trash bags that could be mistaken for garbage.

Table and Chair Rentals for All Occasions bills a Nonrefundable Damage Protection Plan; it is not insurance and does not cover loss or theft. Damage Protection Plan is an 8% protection charge which will automatically be added per contract to all rental items.

Damage Protection Plan will cover the first $100.00 of broken or damaged equipment and 50% of any additional damage or breakage.  The remaining 50% will be the customer’s responsibility.  As this is a damage protection, it will NOT cover the cost of lost or stolen items as replacement charges may be refunded if missing items are returned within 15 days.  For this reason, the customer may have to return damaged items to be eligible for any protection coverage. Loss or damage which occurs due to the customer improperly handling the stock by transportation is also not covered by Damage Protection Plan.  This includes equipment damaged from wind, weather, fire, etc.  The cost for missing and damaged items will be charged to your credit card.


Reservation/Cancellation Policy:

We do not require a deposit when reservations are made for the rental of equipment or services.  Refunds are not issued for rental items returned unused by the customer.  Quantity adjustments on reserved items are to be made at least four days prior to delivery or pick up date.


Contact Information:

Should you have an emergency or a problem with your order please call 780-986-8298.  Should you receive a voicemail, please leave a message as all messages are retrieved regularly and calls will be returned.


Additional Information:

Prices do no include GST.

Items and pricing are subject to change without notice